United Airlines says it is resuming operations after resolving computer problems that delayed some flights this morning.
It was at least the third major computer outage for the Chicago-based airline since June. The outage was reported early this morning, and at 10 a.m. the airline said it had been resolved. "Our system is up," United tweeted. "We’re resuming operations for affected flights."
United has been struggling with technology problems since March, when it switched to a passenger information computer system that was previously used by Continental. United and Continental merged in 2010. That system, called “Shares,” has needed extensive reworking since March to make it easier for workers to use.During today's outage, passengers were told by pilots and airport agents that computers were down and they didn't know when the system would come back. Some fliers said they waited more than two hours to depart.
Judd Shapiro of Nashua, N.H. said he got to the gate at Logan Airport in Boston and agents told him and other frustrated fliers that planes could land but not take off.
“JetBlue is taking off, American is taking off, but United is on the ground,” he said. “I was having a flawless airport experience until I got to the gate.”
Michael Silverstein, who works in finance, was supposed to be on a 6:01 a.m. flight from Los Angeles to San Francisco. The computer outage had already caused him to miss one meeting and he was worried about missing another. So he walked off the plane and bought a $195 last-second ticket on a Southwest Airlines flight to Oakland, Calif.
“I'm frustrated because I'm missing a meeting that I thought I had plenty of time for,” Silverstein said.
A spokesman for United Continental Holdings Inc. did not immediately respond to a request for comment.
Associated Press contributed to this story.
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United computer outage delays passengers across country
